Every item in the Spio Shop is printed just for you when you order. Because of that, we can’t take returns or give refunds for a change of mind or the wrong size. Please check the size and color before you buy.
If your order arrives damaged, misprinted or wrong, or never arrives, we’ll reprint it or refund you. Email hello@spio.com within 30 days of delivery with your order number and a photo of the problem.
To cancel, email us right away. Once printing has started, an order can’t be canceled.
Refunds go back to the card you paid with, usually within 5 to 10 business days.
Only Spio can issue refunds. Sellers can’t refund their own orders.
Your earnings on a sale are ready to be paid 30 days after the order ships. If an order is refunded or the buyer opens a card dispute, the earnings on it are canceled, or taken off your next payout if they were already paid.
Buying your own merch doesn’t earn you anything.
A store with 3 refunds or card disputes on its items is paused while we review it.